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Sales and Business Operations 2018-05-21T21:42:16+00:00

Sales and Business Operations

SurveyManager® helps you engage you with your customers across all areas of your business.

Sales and Business Operations

Customer feedback helps you position your products and service offerings to your maximum advantage. Connect your sales and business operations with your customers, so that your teams have the right training and messaging to guide your customers on their journey.

Customer Satisfaction

Monitor customer satisfaction across all touch points of the customer journey with real time feedback. From the initial on boarding to post sales and support you need real time tools that allow you to capture how well your teams are providing customer service.

Customer Communities

Use SurveyManager®’s panel management features to maintain a community of customers who you can reach out to regularly for programmed research and quickly if an ad hoc need arises.

This saves time and money and can provide your senior management team with customer feedback in a crisis.

Campaign Management

Use our panel management features to track individuals and companies before, during and after a campaign. Contact them by email and/or SMS.

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Sales and Business Operations

Real-time CRM updates

Many companies have a significant investment in their CRM system. But over time the contact details of older customers get out of date.

With SurveyManager® you can upload a customer extract from your CRM, survey them to update their details – and perhaps combine this with an offer to old/infrequent customers as an incentive.

Then you can extract the survey data from SurveyManager® back into your CRM. This can be all done seamlessly via our JSON API.

Product/Service Feasibility Studies

Conduct a survey to determine if your new idea has a market and what its price points are. It is much cheaper to do this online or partially online.