Questions to ask before buying a survey software platform?

Before you buy any survey software platform, there are a few key questions you should ask in order to ensure that you're getting the best possible value for your money. First, what features does the platform offer? Does it allow you to create custom surveys, or are you limited to using pre-made templates? Second, how easy is the platform to use? Can you easily create and edit surveys, or will you need extensive training in order to use the software? Finally, how much does the platform cost? Is it within your budget, and does it offer a free trial period? By asking these questions, you can be sure that you're getting the right survey software platform for your needs.

Can I try SurveyManager before signing up for it?

At SurveyManager, we understand that our potential customers may want to try our product before committing to it. That's why we offer a free trial of our software. You can sign up for the trial on our website and see for yourself how easy it is to create and manage surveys. Once you're convinced that SurveyManager is the right tool for you, you can upgrade to a paid account and continue using the software without any interruption.

Can a respondent take a survey partially, then come back later to complete it?

Yes, with SurveyManager a respondent can take a survey partially, then come back later to complete it. This is ideal for longer surveys that need to be completed over multiple sessions. The respondent simply clicks on the link in their email invitation and they will be taken to the survey where they left off. Their progress will be saved so they can pick up where they left off and complete the survey at their convenience.

What features will I get in this survey tool?

This survey tool has many features that will be very beneficial for your research. You will be able to ask questions and get responses from a number of people and cohorts. You will also be able to create custom reports and export them in various formats. Additionally, you can use the survey tool on any internet-connected device. No matter where you are, you may access your surveys and collect data.

Can I change the colours of my survey?

At SurveyManager, we understand that your brand is important to you. That's why we offer a range of customisation options for your surveys, including the ability to add your logo and choose from a variety of colour schemes. We also offer a range of templates to choose from, so you can find the perfect look for your survey.

Can my survey be customised with logos and colour options?

At SurveyManager, we understand that your brand is important to you. That's why we offer a range of customisation options for your surveys, including the ability to add your logo and choose from a variety of colour schemes. We also offer a range of templates to choose from, so you can find the perfect look for your survey.

Can I create an anonymous survey?

Yes, you can create an anonymous survey with SurveyManager. Your respondents will not be required to provide their contact information when taking the survey, and their responses will be completely confidential. Whether you're conducting research for a school project or gathering feedback from customers, SurveyManager makes it easy to create an anonymous survey that protects your respondents' privacy.

How does SurveyManager work?

SurveyManager is an online survey software suite that allows users to easily create, administer, and analyse surveys. The software is simple to use and provides a variety of features that make it an indispensable tool for conducting research. SurveyManager offers a wide range of question and survey types that can be used to gather data on everything from customer satisfaction to product preferences.

Can I use my own email or SMS list to send surveys?

Yes! You can upload your own list of contacts to SurveyManager and send surveys directly to them. This is a great way to get feedback from your customers or employees. Once your list is created, you can send a survey to all of the contacts in the list with just a few clicks.

Can I link values to each email I send surveys to?

SurveyManager values each respondent and gives you the option to add a personal touch to every email you send out. You can link values to each survey recipient. This will ensure that every survey taker feels appreciated, which could increase the response rate.

Is SurveyManager secure and where is my data hosted?

SurveyManager is a secure application. Your data is stored on our servers in Australia accredited to IRAP compliance. We use the latest security practices and tools to protect your data from unauthorised access. We regularly backup your data to prevent data loss.

Can I distribute my survey via social media?

Yes, you can certainly distribute your survey via social media with SurveyManager. We provide a shareable link for each survey that you create, which you can post on Facebook, Twitter, or any other social media platform. And because SurveyManager is mobile-responsive, your survey will look great on any device.

What type of survey templates will you receive?

SurveyManager offers a wide range of survey templates to choose from, making it easy to find the perfect fit for your needs. Whether you're looking to gather customer feedback, assess employee satisfaction, or track market trends, we have a template that will get the job done.

Do I need to install anything on my device?

No, you do not need to install anything on your device to use SurveyManager. The SurveyManager Software-as-a Service (SaaS) application is designed to work with all major web browsers, and no special software is required.

Can I limit respondents to take a survey once only?

Yes, you can limit respondents to take a survey once by using a personalised invitational survey. You can also set a respondent limit for your survey, so once the respondent limit is reached, the survey will be closed and no new responses will be accepted.

Can I apply question and answer logic in my surveys?

Yes! You can apply question and answer logic in your surveys with SurveyManager. This means that you can ask different questions based on the answers to previous questions. For example, you could ask a follow-up question if the respondent answers yes to a certain question. This can help you to get more detailed information from your respondents.

Can I see who has taken my surveys?

The answer is yes! SurveyManager keeps track of all the responses to your survey, and you can easily view the results by logging into your account. In addition, you can also export the results to a CSV file so that you can further analyse the data.

Can I export survey data from SurveyManager?

Yes, you can export survey data from SurveyManager in a variety of formats, including CSV, Excel, and SPSS. You can then use this data to create reports or share it with other members of your team.

Can SurveyManager automatically remind recipients to take my survey?

Yes! SurveyManager can automatically remind recipients to complete their survey. You can specify the frequency and timing of the reminders, and SurveyManager will take care of the rest. This is a great way to increase response rates, especially for long or complex surveys.

Hospitality & Tourism

Deliver Exceptional Guest Experiences With Advanced Hospitality & Tourism Feedback Solutions

Guest expectations in the hospitality and tourism industry are higher than ever. Whether someone is staying at a luxury hotel, visiting a tourist attraction, dining at a restaurant, booking a guided tour, or travelling internationally, they expect high-quality service, seamless experiences and personalised attention. The businesses that succeed are those that listen closely to their guests and take action based on meaningful insights.

SurveyManager provides a complete end-to-end feedback and experience management solution purpose-built for the hospitality and tourism sector. Designed to support hotels, resorts, restaurants, tourism operators, entertainment venues and visitor centres, our platform enables you to collect real-time insights, identify service gaps, improve operational performance and deliver outstanding guest experiences at every touchpoint.

Built in Australia, SurveyManager offers advanced flexibility, full branding options, multi-language capability and secure local data hosting, making it a trusted feedback system for hospitality brands, councils, tourism organisations and large destination partners.

Why Hospitality & Tourism Organisations Trust SurveyManager

Capture Guest Feedback at the Right Moment

Good timing leads to better feedback. When questions come too early, guests may not have enough experience to respond. When they come too late, response rates often decline. SurveyManager helps hospitality businesses collect feedback at the moment when guests can provide clear and considered insights. This can include:

At check-in
Immediately after meals or services
During the stay
Post-check-out
After tours, experiences or attractions
Following events or activities

This approach ensures you gather accurate and meaningful insights when the experience is fresh in the guest’s mind.

Improve Overall Guest Satisfaction and Service Performance

Understanding what matters to different types of guests, including families, couples, business travellers, international visitors, high value repeat guests and tour groups, helps your team make more informed decisions. SurveyManager allows you to measure:

Cleanliness and hygiene
Staff friendliness and service quality
Speed and efficiency
Room comfort and amenities
Food and beverage satisfaction
Venue atmosphere and environment
Tour guide performance
Value for money

These insights highlight strengths while identifying critical areas for operational improvement.

Support Multi-Location and Multi-Property Management

Large hospitality groups and tourism operators often manage multiple venues or branches. SurveyManager lets you:

Compare performance across locations
Track departmental performance (housekeeping, reception, F&B, tours)
Assign local access permissions
Provide centralised reporting to headquarters

This ensures consistency in service delivery, brand standards and guest experience across all sites.

Increase Online Review Volume and Ratings

Guests are more likely to leave a public review when they’ve already completed a private feedback form. SurveyManager enables you to:

Direct satisfied guests to platforms like Google, TripAdvisor, Booking.com or Expedia
Reduce negative reviews by capturing concerns privately first
Improve your rating scores through structured reputation management

This drives more bookings, more visibility and more repeat stays.

Multi-Language Support for International Audiences

With visitors arriving from all around the world, hospitality businesses must offer surveys in multiple languages. SurveyManager makes it simple to create and distribute multilingual surveys, ensuring accessibility for both international tourists and non-English speaking staff.

Accommodate Modern Guest Preferences

Guests today prefer to scan a QR code or complete a mobile survey rather than answer a paper form. That’s why SurveyManager offers:

QR codes for tables, brochures, reception counters, hotel rooms and tour vehicles
Mobile-friendly surveys
SMS-based triggers
Automated email workflows
Embedded surveys for websites and booking confirmations

This reduces friction and boosts response rates significantly.

Use Cases Across the Hospitality & Tourism Sector

Hotels & Resorts

Check-in and check-out satisfaction surveys
In-room service feedback
F&B surveys for restaurants, bars, lounges and room service
Spa, wellness and leisure activity feedback
End-of-stay NPS and guest satisfaction scoring

Restaurants & Cafés

Post-meal QR code feedback
Menu satisfaction and dietary feedback
Staff service and wait-time monitoring
Store-to-store performance comparisons

Tourism Operators & Travel Agencies

Tour guide and itinerary evaluations
Experience satisfaction surveys
Booking process feedback
Accessibility and safety assessments

Attractions, Museums & Cultural Venues

Visitor experience surveys
Exhibition or activity-specific feedback
Event ratings
Membership or loyalty satisfaction analysis

Event Venues & Conference Centres

Post-event experience feedback
Meeting and conference room performance ratings
Catering and event services reviews

Transport & Travel Providers

Airport shuttle satisfaction
Transit experience and safety feedback
Tour bus service evaluations

Key Features That Make SurveyManager Perfect for Hospitality & Tourism

Real-Time Dashboards for Instant Visibility

Hospitality environments move quickly. SurveyManager’s interactive dashboards allow managers to:

Spot negative trends before they escalate
Identify staff or departments needing support
Track improvements over time
Filter responses by stay date, location, demographic or booking channel

This helps leadership teams resolve issues rapidly and maintain consistency.

Fully Customisable Branding

Every survey can align with your brand identity, including:

Colours
Typography
Images
Logo placement
Terminology

Guests feel more comfortable responding when surveys match the service environment.

Automated Feedback Triggers

Whether someone checks out of a hotel or finishes a dinner booking, SurveyManager can send surveys automatically based on:

PMS or CRM updates
Booking engines
POS systems
Ticketing platforms
Online booking confirmations

Automation keeps your feedback loops consistent and efficient.

Segmented Reporting Across Guest Profiles

Hospitality organisations can segment data by:

Booking channel (direct, OTA, third party)
Visit type (business, leisure, family)
Demographics
Loyalty status
Room type or experience category

This helps tailor improvements more precisely.

Australian Hosting & Enterprise Security

Data privacy is crucial in hospitality. SurveyManager ensures:

Data is stored securely in Australia
Compliance with privacy laws
Role-based user access
Encrypted data transmission
Secure API integrations

This makes the platform suitable for large organisations and government tourism bodies.

Integrated Feedback for Reputation & Service Management

SurveyManager supports:

Internal service improvement
Brand-level performance analysis
Vendor and partner evaluations
Staff recognition programs
Guest loyalty initiatives

Your teams can pinpoint what guests value most and elevate the entire experience.

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