Questions to ask before buying a survey software platform?

Before you buy any survey software platform, there are a few key questions you should ask in order to ensure that you're getting the best possible value for your money. First, what features does the platform offer? Does it allow you to create custom surveys, or are you limited to using pre-made templates? Second, how easy is the platform to use? Can you easily create and edit surveys, or will you need extensive training in order to use the software? Finally, how much does the platform cost? Is it within your budget, and does it offer a free trial period? By asking these questions, you can be sure that you're getting the right survey software platform for your needs.

Can I try SurveyManager before signing up for it?

At SurveyManager, we understand that our potential customers may want to try our product before committing to it. That's why we offer a free trial of our software. You can sign up for the trial on our website and see for yourself how easy it is to create and manage surveys. Once you're convinced that SurveyManager is the right tool for you, you can upgrade to a paid account and continue using the software without any interruption.

Can a respondent take a survey partially, then come back later to complete it?

Yes, with SurveyManager a respondent can take a survey partially, then come back later to complete it. This is ideal for longer surveys that need to be completed over multiple sessions. The respondent simply clicks on the link in their email invitation and they will be taken to the survey where they left off. Their progress will be saved so they can pick up where they left off and complete the survey at their convenience.

What features will I get in this survey tool?

This survey tool has many features that will be very beneficial for your research. You will be able to ask questions and get responses from a number of people and cohorts. You will also be able to create custom reports and export them in various formats. Additionally, you can use the survey tool on any internet-connected device. No matter where you are, you may access your surveys and collect data.

Can I change the colours of my survey?

At SurveyManager, we understand that your brand is important to you. That's why we offer a range of customisation options for your surveys, including the ability to add your logo and choose from a variety of colour schemes. We also offer a range of templates to choose from, so you can find the perfect look for your survey.

Can my survey be customised with logos and colour options?

At SurveyManager, we understand that your brand is important to you. That's why we offer a range of customisation options for your surveys, including the ability to add your logo and choose from a variety of colour schemes. We also offer a range of templates to choose from, so you can find the perfect look for your survey.

Can I create an anonymous survey?

Yes, you can create an anonymous survey with SurveyManager. Your respondents will not be required to provide their contact information when taking the survey, and their responses will be completely confidential. Whether you're conducting research for a school project or gathering feedback from customers, SurveyManager makes it easy to create an anonymous survey that protects your respondents' privacy.

How does SurveyManager work?

SurveyManager is an online survey software suite that allows users to easily create, administer, and analyse surveys. The software is simple to use and provides a variety of features that make it an indispensable tool for conducting research. SurveyManager offers a wide range of question and survey types that can be used to gather data on everything from customer satisfaction to product preferences.

Can I use my own email or SMS list to send surveys?

Yes! You can upload your own list of contacts to SurveyManager and send surveys directly to them. This is a great way to get feedback from your customers or employees. Once your list is created, you can send a survey to all of the contacts in the list with just a few clicks.

Can I link values to each email I send surveys to?

SurveyManager values each respondent and gives you the option to add a personal touch to every email you send out. You can link values to each survey recipient. This will ensure that every survey taker feels appreciated, which could increase the response rate.

Is SurveyManager secure and where is my data hosted?

SurveyManager is a secure application. Your data is stored on our servers in Australia accredited to IRAP compliance. We use the latest security practices and tools to protect your data from unauthorised access. We regularly backup your data to prevent data loss.

Can I distribute my survey via social media?

Yes, you can certainly distribute your survey via social media with SurveyManager. We provide a shareable link for each survey that you create, which you can post on Facebook, Twitter, or any other social media platform. And because SurveyManager is mobile-responsive, your survey will look great on any device.

What type of survey templates will you receive?

SurveyManager offers a wide range of survey templates to choose from, making it easy to find the perfect fit for your needs. Whether you're looking to gather customer feedback, assess employee satisfaction, or track market trends, we have a template that will get the job done.

Do I need to install anything on my device?

No, you do not need to install anything on your device to use SurveyManager. The SurveyManager Software-as-a Service (SaaS) application is designed to work with all major web browsers, and no special software is required.

Can I limit respondents to take a survey once only?

Yes, you can limit respondents to take a survey once by using a personalised invitational survey. You can also set a respondent limit for your survey, so once the respondent limit is reached, the survey will be closed and no new responses will be accepted.

Can I apply question and answer logic in my surveys?

Yes! You can apply question and answer logic in your surveys with SurveyManager. This means that you can ask different questions based on the answers to previous questions. For example, you could ask a follow-up question if the respondent answers yes to a certain question. This can help you to get more detailed information from your respondents.

Can I see who has taken my surveys?

The answer is yes! SurveyManager keeps track of all the responses to your survey, and you can easily view the results by logging into your account. In addition, you can also export the results to a CSV file so that you can further analyse the data.

Can I export survey data from SurveyManager?

Yes, you can export survey data from SurveyManager in a variety of formats, including CSV, Excel, and SPSS. You can then use this data to create reports or share it with other members of your team.

Can SurveyManager automatically remind recipients to take my survey?

Yes! SurveyManager can automatically remind recipients to complete their survey. You can specify the frequency and timing of the reminders, and SurveyManager will take care of the rest. This is a great way to increase response rates, especially for long or complex surveys.

Utilities & Energy

Empower Customer Experience, Strengthen Community Engagement and Support Compliance with a Scalable Utilities & Energy Feedback Platform

The utilities and energy sector plays a critical role in everyday life. Whether supplying electricity, gas, water or renewable energy, providers must deliver consistent, reliable service while managing regulatory requirements, environmental expectations and evolving customer needs. In an industry where trust is essential, timely and accurate feedback is one of the most powerful tools for improving service quality and strengthening relationships.

SurveyManager provides an advanced, flexible survey platform designed specifically for large-scale organisations in the utilities and energy sector. From outage satisfaction surveys and CX programs to regulatory compliance reporting and community consultation initiatives, our platform helps providers gather the insights they need to make informed decisions, reduce complaints, engage communities and improve long-term service performance.

Built in Australia and trusted by councils, energy retailers, water authorities and infrastructure organisations, SurveyManager offers secure data hosting, scalability and industry-specific features that support the unique needs of essential services providers.

Why Utilities & Energy Providers Rely on SurveyManager

Meet Regulatory Requirements with Confidence

Utilities and energy companies operate in tightly regulated environments. SurveyManager helps organisations meet mandatory reporting obligations by capturing structured and auditable data across multiple service lines. Whether required by federal bodies, state regulators, environmental agencies or infrastructure authorities, the platform ensures:

Transparent reporting
Audit-ready documentation
Consistent data formats
Secure storage of sensitive responses

With these foundations in place, teams can approach compliance processes with clarity and efficiency.

Support Large-Scale Customer Outreach

With customer bases often spanning hundreds of thousands—or even millions—utilities need a feedback system designed for high-volume distribution. SurveyManager enables organisations to distribute surveys via:

Email at scale
Text message (SMS)
Customer billing statements
In-app or website prompts
QR codes included on printed materials
Digital portals and customer accounts

Responses flow directly into central dashboards where customer service teams can track trends and understand emerging issues as they develop.

Improve Customer Experience (CX) Across Essential Services

Customer trust is essential when dealing with necessities like electricity, water and gas. SurveyManager helps organisations measure CX with clarity and precision, allowing teams to understand:

Satisfaction with restoration efforts
Communication during outages
Perceptions of pricing and value
Reliability and service confidence
Accessibility and inclusiveness
Customer support experiences

These insights improve decision-making, reduce complaints and strengthen long-term customer relationships.

Strengthen Community and Stakeholder Engagement

Major projects—including new infrastructure, renewable energy developments, land upgrades and expansion of utility networks—require proactive engagement with communities, councils and key stakeholders. SurveyManager enables structured consultation through:

Community sentiment surveys
Environmental impact feedback
Stakeholder engagement assessments
Localised surveys for specific regions or suburbs
Public awareness and information campaign evaluations

This supports transparent communication and builds community trust.

Gather Valuable Insights on Service Disruptions & Outages

Service disruptions, outages and emergencies are unavoidable in the utilities sector. SurveyManager enables providers to gather feedback immediately after issues are resolved to understand:

Communication consistency
Speed of restoration
Clarity of updates
Consumer satisfaction
Perceived safety and security

Insights gathered during these moments support more responsive planning and improve future incident management.

Use Cases Across the Utilities & Energy Sector

Outage & Service Restoration Surveys

After power, water or gas interruptions, providers can measure customer satisfaction and identify opportunities to improve communication and restoration processes.

Customer Experience (CSAT & NPS) Programs

Running ongoing CX programs helps utilities track satisfaction trends, address service gaps and optimise service delivery.

Regulatory & Compliance Reporting

Collect regulatory-mandated customer feedback and ensure it is accessible, auditable and compliant with industry standards.

Community Consultation for Infrastructure Projects

Understand public concerns and support collaborative planning for new builds, renewable transitions or upgrades.

Environmental & Sustainability Program Feedback

Collect insights on recycling programs, water conservation, solar incentives and energy-efficient upgrades.

Tariff & Pricing Feedback

Gauge public opinion and sentiment when introducing pricing changes or new plans.

Multi-Region & Localised Surveys

Compare feedback based on postcode, region or distribution zone to identify geographic differences in experience.

Internal Workforce Surveys

Capture employee insights to support internal culture, training, safety and operational performance.

Why SurveyManager Is the Ideal Platform for Utilities & Energy Providers

Designed for High-Volume Data Collection

SurveyManager seamlessly supports millions of survey distributions and responses, making it suitable for large utility providers.

Advanced Regional Segmentation

Organisations can segment data by:

Suburb or postcode
Distribution area
Customer type (residential, commercial, industrial)
Tariff or pricing plan
Service line (gas, water, electricity, solar, etc.)

By seeing how each community or customer group responds, teams can make more informed decisions and tailor services where they are needed most.

Real-Time Dashboards & Reporting

Leaders and operational teams can:

Monitor responses as they arrive
Compare historical trends
Identify urgent issues
Generate shareable reports for stakeholders
Filter results by region, service type or survey period

This leads to faster action and a clearer understanding of how customers experience essential services.

Automations That Improve Efficiency

SurveyManager allows providers to automate feedback triggers based on:

Billing cycles
Customer account changes
Outage restoration events
Service requests
New connections

Automation reduces manual workload and ensures consistent data collection.

Multi-Channel Collection for Maximum Reach

Consumers can access feedback forms via:

QR codes
Email links
SMS messages
Customer portals
Website pop-ups
Utility apps
Printed statements

Offering multiple options increases participation and ensures voices from all demographics, including regional and older populations, are heard.

Secure Australian Hosting with Enterprise-Grade Compliance

Utilities handle sensitive personal and behavioural data. SurveyManager supports:

Australian data residency
Government-level privacy compliance
Encrypted data handling
Role-based permissions
Secure API integrations
Robust audit trails

These safeguards give providers confidence that sensitive information is protected at all times.

Custom Branding & Flexible Design

Providers can fully align surveys with their visual identity, including colours, branding, imagery and tone. This improves customer trust and response quality.

Integration-Friendly Architecture

SurveyManager integrates with:

Customer portals
Billing systems
CRM platforms
Digital apps
IVR systems
Automated outage tools
Internal reporting platforms (BI & analytics)

This ensures smooth operational workflows and unified reporting.

How SurveyManager Strengthens Long-Term Customer & Community Trust

Utilities and energy companies face growing expectations around transparency, sustainability and service reliability. SurveyManager supports long-term trust building by enabling:

Transparent communication
Responsive service recovery
Community engagement
Evidence-based planning
Sustainability program evaluation
Rapid issue escalation
Stronger customer relationships

By listening to the people they serve, providers build confidence and reliability into every interaction.

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